ABOUT THE ROLE

Service Management is the guardian of end-to-end technology service performance and compliance for the Partnership. It ensures that IT services are operated successfully, are aligned with business requirements and therefore support the achievement of the Partnership Plan.

Within this area, the critical purpose of this role is to own, lead and assure the design, execution and quality of the incident, problem, change, request, event processes alongside leadership of the service desk and operations bridge functions, providing first and second line support for the whole business.

This role is also accountable for the ownership of the JL Customer Care Support Team providing IT support for the JL Customer Contact Centres. In doing this the role is accountable for operational service management and through the process teams and Service Operations Leads and th...