Job Description
Simon Fraser University seeks a Lead Product Owner for Service Operations to enhance the eTRACS system. This role offers operational leadership within a hybrid work model, focusing on effective product management.
You will be responsible for managing the product backlog, prioritizing service requests, and liaising with technical teams and faculty stakeholders. Ideal candidates bring extensive experience in managing academic enterprise systems and possess a strong understanding of faculty management workflows. Your ability to create structured processes will be vital for operational support and continuous service improvements.
Key Responsibilities:
• Lead management and prioritization of product backlog
• Oversee service request developments and documentation
• Coordinate user training and support processes
• Collaborate with technical teams to ensure effective operations
• Implement service standards and operational improvements
Requirements:
• Master’s degre...
You will be responsible for managing the product backlog, prioritizing service requests, and liaising with technical teams and faculty stakeholders. Ideal candidates bring extensive experience in managing academic enterprise systems and possess a strong understanding of faculty management workflows. Your ability to create structured processes will be vital for operational support and continuous service improvements.
Key Responsibilities:
• Lead management and prioritization of product backlog
• Oversee service request developments and documentation
• Coordinate user training and support processes
• Collaborate with technical teams to ensure effective operations
• Implement service standards and operational improvements
Requirements:
• Master’s degre...
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