Service Operations Engineer

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Service Operations Engineer – SME (L2 Resolver) provides advanced technical support and subject matter expertise for a primary product or service (e.g., Kafka, Cloud-native platforms, Messaging, or Security solutions), while progressively supporting adjacent or related technologies. This role is critical in handling escalated incidents and complex technical issues, improving service reliability, and continuously enhancing operational knowledge. The engineer works cross-functionally with engineering, assurance, product, and delivery teams and plays a key part in ensuring enterprise customers receive consistent, high-quality support.

Duties And Responsibilities

• Act as L2 resolver for complex or escalated incidents, serv...