Service Operations Coordinator

Job Summary:

The Service Administrator plays a key role in supporting the daily operations of the Service Department by managing administrative tasks, ensuring timely documentation, coordinating customer service activities, and maintaining accurate service records. This position ensures a smooth workflow between customers, service advisors, technicians, and management, contributing to overall customer satisfaction and operational efficiency.

Key Responsibilities:

• Administrative Support:
  • Prepare and manage service-related documents, reports, invoices, and repair orders.
  • Maintain updated records of all service transactions in compliance with company standards.
• Customer Coordination:
  • Assist customers regarding service appointments, status updates, and inquiries.
  • Coordinate with Service Advisors and Technicians to ensure accurate and t...