Service Operations Assistant

Join our friendly and growing team! You’ll be working from 8:00 AM to 5:00 PM Sydney time, directly supporting operations and working closely alongside our Sales Manager.

This role is ideal for someone with solid experience working with Australian service-based businesses who understands fast-paced scheduling, installer coordination, and customer service workflows.

Key Responsibilities:

• Build and maintain strong relationships with our installers and coordinate their availability
• Serve as the first point of contact for complaints and manage rescheduling when required
• Handle day-to-day questions from installers
• Manage bookings using Tradify
• Respond to emails and prepare/send quotes
• Organise and maintain our CRM (Upsourced – Go High Level)
• Book jobs, order materials, run scorecards, and track job schedules and invoices
• Follow up on completed...