Service Operations Assistant

Key Responsibilities

• Service Report Encoding
• Collect service reports from Field Service Engineers (FSEs).
• Validate the completeness and accuracy of required service details.
• Encode service reports into the assigned principal CRM systems.
• Upload attachments (service report forms, photos, logs, supporting documents).
• Maintain organized and accurate digital records.
• Monitor pending and overdue service reports.
• Coordinate with FSEs regarding missing or incorrect information.

CRM & Opportunity Monitoring

• Monitor all project opportunities in the CRM system.
• Track input dates and target close dates.
• Ensure no opportunities expire by proactively managing timelines and follow-ups.
• Review and validate that all required fields are properly filled out.
• Coordinate with the concerned teams to obtain missing data.
• Maintain updated and accurate opportunit...