Service Operations Analyst I

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit .

Job Purpose

The Service Operations Analyst I is an entry-level technical support role focused on providing high-quality customer service and technical support to clients, with a core emphasis on tape handling operations. This role is responsible for coordinating and executing backup tape rotations...