Service Now_Service Desk

<p>Role Overview</p> <p>We are seeking a skilled and proficient English-speaking Service Desk Analyst to serve as the primary point of contact for customers requiring access and technical support. The role is responsible for delivering high-quality first-level support through hotline operations, ensuring efficient user communication, understanding user problem, providing solution over call or creating incident for further triaging in adherence to defined service standards and SLAs.</p> <p> </p> <p>The ideal candidate should have strong communication skills, a customer-focused approach, and experience in service desk or technical support environments.</p> <p> </p> <p>Key Responsibilities</p> <p> Act as the first point of contact for users contacting the hotline for access and technical support issues</p> <p> Provide first-level troubleshooting for password reset/unlock, access-related issues,...