Job Description
A ServiceNow Lead is responsible for architecting, designing, and delivering end‑to‑end solutions on the ServiceNow platform. The role involves technical leadership, platform governance, development oversight, and aligning implementations with ITIL processes and enterprise requirements.
Key Responsibilities
1. Architecture, Design & Development
- Deliver end-to-end automated solutions using the ServiceNow platform, including technical implementation of core applications.
- Design and implement solutions across modules such as ITSM, ITOM, CSM, IRM, CMDB.
- Customize workflows, ticketing processes, dashboards, and automation flows.
- Convert legacy systems into modern ServiceNow applications.
2. Platform Administration & Governance
- Maintain configuration consistency across development, testing, and production environments.
- Manage platform upgrades, enhancements, and governance compliance.
- Ensure best practices and adherence to ServiceNow standards acro...
Key Responsibilities
1. Architecture, Design & Development
- Deliver end-to-end automated solutions using the ServiceNow platform, including technical implementation of core applications.
- Design and implement solutions across modules such as ITSM, ITOM, CSM, IRM, CMDB.
- Customize workflows, ticketing processes, dashboards, and automation flows.
- Convert legacy systems into modern ServiceNow applications.
2. Platform Administration & Governance
- Maintain configuration consistency across development, testing, and production environments.
- Manage platform upgrades, enhancements, and governance compliance.
- Ensure best practices and adherence to ServiceNow standards acro...
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