Service Now Lead

Service Now Lead

Location: India

Position: Full time, remote

Min yoE: 7+(relevant)

Job Description:

Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.

Tools: ITSM, HRSD, Workplace Service Delivery, Field Service, Flow Designer, EC Pro

Key Responsibilities:

Lead ServiceNow KT, system audits, and configuration governance.

Design and optimize catalog items, forms, and access roles.

Partner with HR, Facilities, and IT on cross-functional workflows.

Identify automation gaps and streamline service delivery.

Track module usage, ticket SLAs, and workflow effectiveness.

Ensure platform readiness for audits and stakeholder updates.

Liaise with vendors for support and roadmap planning.

Qualifications:

5+ years administering the ServiceNow platform acro...