Job Description
Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service now to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
AI Service Management Agent Specialist
Role Overview
Design and build an AI-powered Service Management Agent for Finance applications using ServiceNow, Copilot Studio, Power Platform, Azure AI, and enterprise integrations . The role focuses on proactive incident management, service health monitoring, RCA generation, stakeholder communications, and workflow automation.
Key Responsibilities
- Integrate ServiceNow incidents, problems, changes, knowledge articles, CMDB, and application data.
- Identify recurring incidents, probable root causes, ...
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