Job Description

Job Description

Mandatory Skills: ServiceNow - IT Service Management & Telco experience.

Experience: 8+ Years.

Location - Pune

Key Responsibilities

  • Define and implement enterprise-scale ServiceNow architecture across CSM and TSM
  • Develop integration strategies for OSS/BSS systems and telecom-specific platforms.
  • Architect workflows for Customer Service Management (CSM) and Telecom Service Management (TSM).
  • Design self-service portals, virtual agents, and automation for high-volume telecom operations.
  • Ensure adherence to ITIL best practices and telecom regulatory frameworks.
  • Establish architecture standards and drive process optimization for service assurance and provisioning.
  • Collaborate with business leaders and technical teams to align solutions with strategic goals.
  • Provide thought leadership and mentor delivery teams.

Require...

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