Job Description

The ServiceNow team at Sonova is a small global team responsible for developing and governing the company’s ServiceNow platform, supporting around 2,000 users worldwide.

Working in a lean setup with a Product Owner and Developers, the team owns platform architecture, standards, and roadmap while partnering with external vendors for larger initiatives. The environment is ITSM-focused (CMDB, Asset Management, integrations) with a structured DEV–TEST–PROD model and regular upgrades, offering strong ownership and real impact on the platform’s evolution

More about the role

  • Configure and implement ITSM modules in collaboration with Global IT Service and Application Managers

  • Design and maintain ServiceNow workflows, automations, catalog items, and platform configurations

  • Manage ACLs, scripts, business rules, and day-to-day platform administration

  • Support users and coordinate with support teams and external partners

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    Job Details

    Location
    Warsaw, Masovian Voivodeship, Poland
    Job Type
    Full-time
    Category
    Computer Occupations
    Posted Date
    February 27, 2026
    Deadline
    April 08, 2026