Job Description
As a Service Manager, you will provide essential guidance and mentorship to Field Service Technicians, enhancing both productivity and customer relations. This role is rooted in leadership and operational success within the generator sector.
You will work under the Regional Service Operations Manager, focusing on service excellence and team cohesion. Your duties include ensuring productivity targets are met, overseeing technician accountability, and maintaining compliance with health and safety standards. Proactive problem resolution for customer issues will be a critical aspect of your role.
Key Responsibilities:
• Mentor Technicians for enhanced sales performance
• Ensure compliance with health and safety protocols
• Manage and approve time cards for Technicians
• Conduct regular performance evaluations
• Optimize dispatching of technicians for jobs
Requirements:
• 5+ years of experience in the generator industry
• Strong HR management and problem-solvin...
You will work under the Regional Service Operations Manager, focusing on service excellence and team cohesion. Your duties include ensuring productivity targets are met, overseeing technician accountability, and maintaining compliance with health and safety standards. Proactive problem resolution for customer issues will be a critical aspect of your role.
Key Responsibilities:
• Mentor Technicians for enhanced sales performance
• Ensure compliance with health and safety protocols
• Manage and approve time cards for Technicians
• Conduct regular performance evaluations
• Optimize dispatching of technicians for jobs
Requirements:
• 5+ years of experience in the generator industry
• Strong HR management and problem-solvin...
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