Job Description

Job Duties

:
  • Manage the day-to-day Service workflow.

  • Direct and schedule activities of all team members.

  • Handle escalated customer concerns.

  • Establish processes & standards to ensure customer satisfaction and efficient operations.

  • Actively manage and improve on all measured performance indicators, including: gross sales, profitability, loyalty, CSI, etc.

  • Forecast and set goals and objectives for the departments.

  • Develop and execute effective marketing campaigns.

  • Liaise and manage relationships with factory representatives.

  • Collaborate with other department managers to effect efficient operations and to improve processes.

  • Procure shop equipment.

  • Supervising and keeping record of shop equipment maintenance.

  • Other duties as required.

    • What We Look For:

  • 2+ years of previous Service Management experience is re...

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