Job Description

Are you ready to lead the charge in transforming client-facing technology? We are seeking a dynamic and customer-centric Service Manager to provide top-notch service for clients and colleagues using our advanced technology. You'll engage with a global user base, ensuring their needs are met by coordinating with platform teams and stakeholders. Enjoy a strong work-life balance, remote/hybrid options, and a role requiring dependability, autonomy, adaptability and experience in end-user Service Management.

The Role

  • Ensure defined Application Service Management processes are followed for Incident, Problem and Change Management
  • Accountable to Lead Service Manager for reporting key performance and application service management metrics 
  • Provide input to Application and Service status including service health, availability, adherence to SLA’s, timely problem resolution, disaster recovery, performance and service change management
  • Responsible for ...

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