Service Manager - Software Asset Management (m/f/d)

Your Responsibilities

• Own the global delivery of Software Asset Management (SAM) services across all regions and business units
• Oversee Managed Service Providers responsible for day-to-day SAM operations, ensuring consistent execution and service quality
• Establish and maintain standardized global SAM operating models, processes, and governance frameworks
• Ensure seamless service transition, stabilization, and operational handover for new software assets, tools, and vendors
• Ensure software asset lifecycle activities (request, procurement, deployment, renewal, and retirement) are executed effectively
• Define, monitor, and report on SLAs, KPIs, and service performance metrics for SAM services
• Drive continuous improvement initiatives to optimize software usage, reduce waste, and improve service efficiency
• Identify cost optimization, license re‑harvesting, and spend‑avoidance opportunities across the g...