Service Manager

Service Manager 

Amsterdam/Rotterdam, hybrid

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

JOB PURPOSE

As a Service Manager within our Experience & Engineering team, you will be the cornerstone of operational excellence, ensuring that our managed services deliver consistent value to our clients. Your primary focus will be to maintain the performance, reliability, and scalability of our services, while aligning them with client objectives.

You know exactly what our customers need, even if they don’t explicitly ask for it. You are good at making agreements, monitoring budgets and you enjoy meeting or even exceeding customer expect...