Service Manager

SUMMARY:
Our client Gqeberha based client is looking for a Service manager to handle the following:

• Daily control of technicians, call allocation, productivity, work quality, repeat calls, vehicle usage, overtime and regional coverage.
• Service Controllers and Dispatch
• Ensure calls are logged, prioritised, dispatched and escalated correctly. Work closely with controllers to reduce wasted travel and improve response times.

POSITION INFO:
What the service manager will lead: Field technical services: Daily control of technicians, call allocation, productivity, work quality, repeat calls, vehicle usage, overtime and regional coverage. Service Controllers and Dispatch Ensure calls are logged, prioritised, dispatched and escalated correctly. Work closely with controllers to reduce wasted travel and improve response times. MPS and office automation support: Support the full company installed base, including O...