Job Description

The Opportunity

Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs.

The Role

  • Responsible for day-to-day support of the business of the Service department for Material Handing.

  • Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch

  • Identify issues and work with branch co-workers to resolve them in a timely manner

  • Provide training and support for all Service technicians and supervisors

  • Manage branch personnel performance, safety, training and customer service

  • Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations
    • ...

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