Service Manager

Vacancy: Service Manager – Spain – Valencia

Responsibilities

• Monitor the quality of service business execution and process compliance, identify and report service quality issues, major product quality issues, and other anomalies.
• Collect system issues, propose process optimization suggestions, and supervise the implementation of optimization.
• Coordinate service resources, identify anomalies such as insufficient or unauthorized use of service resources, and coordinate resources across departments.
• Build and manage customer service centers, monitor customer feedback transmission and customer complaint handling.
• Construct and manage the department, including recruitment, training, selection, and cultivation of personnel.
• Other key tasks assigned by headquarters and superiors.

Qualifications

• Bachelor's degree or above, with a professional background in Business Administration, Engineering Ma...