Service Manager, Lock and Safe

About The Role

Based in Auckland and reporting to the General Manager – Northern Region, this is a high-impact opportunity to lead the national Lock & Safe operation. You’ll take ownership of the operating rhythm that protects people and property while lifting customer experience, productivity, and profitability.

This is a hands‑on, commercially focused leadership role where you’ll drive strategy execution and P&L performance, build a strong national team culture, and ensure consistent, high‑quality service delivery across every region. While the scope is national, the role also has a strong connection to the Northern Region and its customers, teams, and operational priorities.

Key Responsibilities

• People Operations: Lead and mentor supervisors, technicians, and subcontractors nationally; performance management, engagement actions, training matrices, capability uplift, and workforce planning (including on-call coverage).
• Drive P...