Service Manager

Service Manager

Classification

Exempt

Job Summary

This position will include maintaining a schedule of shop and field work, assigning personnel to specific work orders and providing direction to Service Technicians in the repair of equipment.

Essential Functions

• Supervise all Service Department personnel.
• Supervise the opening and closing of work orders for control of each shop job.
• Manage the budget and oversee forecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate with parent company on programs, warranties and technical machine problem...