Service Manager

Setup and maintain long-lasting client relationships and build client satisfaction with designated customers expecting operational excellence at all times.

Set up, maintain and provide oversight on all deliverables of the Advanced Support Services, including but not limited to service meeting, reporting, monitoring of critical systems, health checks, troubleshoot training, escalation manual maintenance.

Act as a single point of contact for any operational aspect between the customer and SWIFT. Coordinate actions within SWIFT and ensure consistency towards the customer.

Build and maintain networks within SWIFT and with the customer at supervisory level, to ensure fast and efficient resolution of issues.

Organize health checks on customers operational environment and ensure systems are aligned as per best practices recommend by SWIFT.

Promote and...