Service Manager Italy & Iberia

This is a remote position. Service Manager Italy & Iberia The Role We are looking for a Service Manager Italy & Iberia to strengthen dealer service capabilities and ensure high standards of technical support, service performance and customer satisfaction across the region. Reporting to the Regional Product Support Manager, this role plays a key part in developing dealer service operations, monitoring KPIs and acting as a technical reference for complex product and quality issues. The position is home-office based, with frequent travel across Italy and the Iberian region. Requirements Key Responsibilities Dealer Service Capability Development Develop and improve dealer service capabilities in line with EU Service Operation Guidelines Support dealers in tools & equipment, service processes, staffing, training and maintenance records Drive service campaign completion, oil sampling and iRecord data transmission Lead Quarterly Reviews and Dealer Scorecard assessments Service Performance & ...