Job Description
**Zone Service Manager** **小区售后经理**
+ Zone Service Target Achievement: Accountable for after-sales service revenue, parts sales, customer satisfaction, and other metrics within the assigned Zone.
+ Service Policy Implementation & Execution: Ensure effective execution of company after-sales service policies, warranty regulations, and parts supply policies at the dealer level within the Zone.
+ Dealer Service Guidance: Guide dealers in improving service quality, optimizing service processes, and provide technical support and parts management advice.
+ Customer Satisfaction Monitoring: Monitor Zone customer service feedback, assist dealers in handling complex service complaints, and enhance customer satisfaction.
+ Service Quality Control: Regularly inspect dealer service facilities, tools, and personnel qualifications to ensure compliance with company service standards.
+ Parts Sales Support: Assist dealers in increasing parts sales and optimizing parts inventor...
+ Zone Service Target Achievement: Accountable for after-sales service revenue, parts sales, customer satisfaction, and other metrics within the assigned Zone.
+ Service Policy Implementation & Execution: Ensure effective execution of company after-sales service policies, warranty regulations, and parts supply policies at the dealer level within the Zone.
+ Dealer Service Guidance: Guide dealers in improving service quality, optimizing service processes, and provide technical support and parts management advice.
+ Customer Satisfaction Monitoring: Monitor Zone customer service feedback, assist dealers in handling complex service complaints, and enhance customer satisfaction.
+ Service Quality Control: Regularly inspect dealer service facilities, tools, and personnel qualifications to ensure compliance with company service standards.
+ Parts Sales Support: Assist dealers in increasing parts sales and optimizing parts inventor...
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