Service Manager

The Assistant Manager – Technical Services Support will be responsible for leading the Technical Services Support (CD) operations, ensuring process excellence, team performance, and customer satisfaction across all service centers. The role involves managing escalations, driving operational efficiency, implementing service improvement initiatives, and ensuring full compliance with Apple and organizational service standards. The Assistant Manager will act as a key link between field teams, central operations, and management to ensure seamless service delivery and continuous process improvement.
Key Responsibilities:
• Lead and oversee the day-to-day operations of the Technical Services Support team.
• Supervise and mentor team members to ensure effective task execution and adherence to service SLAs.
• Review escalated cases, provide direction for resolution, and ensure timely closure.
• Monitor overall workload distribution, performance, and training needs across the CD...