Job Description
About this role
Carrier Commercial Service is seeking an experienced Service Manager for our Centennial, Colorado Branch location. The Service Manager is responsible for leading a multi‑million‑dollar service branch and driving market growth for the Carrier Commercial Service business.
Key Responsibilities
Forecast, monitor, and manage service financial performance against operating plan and budget.
Meet with customers across the service territory to ensure satisfaction, retention, and identification of additional service opportunities.
Recruit, interview, hire, and develop service technicians to meet workload demands and customer expectations.
Lead, coach, and hold technicians accountable for effective execution of maintenance, start‑ups, repairs, and service agreements.
Coordinate workforce planning to ensure technicians are scheduled and dispatched properly, with focus on safety, efficiency,...
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