Service Manager

Job Summary

• Responsible for the overall operations of the Business Center as a servicing channel, ensuring strict compliance to the bank’s policies, BSP/AML regulations, and other external regulatory rules. The role supports business objectives through excellent customer service delivery and service‑related initiatives aimed at total customer satisfaction and branch profitability.
• Willing to be assigned in the following location: Biñan LIIP.

Responsibilities

• Manages the overall ATM services of the BC, ensuring ATM availability and required level of cash.
• Ensures BC compliance with regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared toward increasing deposits, fees, and revenues from bank products, cross‑selling referrals, and other business initiatives.
• Manages risk to eliminate errors/lapses/irregularities that could result in reputational, monetary, or...