Job Description
Job Role: Service Manager
Role Objective
The Service Manager is responsible for managing end-to-end service center operations, ensuring high customer satisfaction, efficient service delivery, team performance, and adherence to company SOPs and quality standards.
Key Responsibilities
Manage daily operations of the service center/workshop
Lead and supervise service technicians and advisors
Ensure timely diagnosis, repair, and resolution of EV two-wheeler issues
Monitor service KPIs such as TAT, repeat complaints, first-time fix, and productivity
Handle customer escalations and ensure high CSAT
Ensure compliance with service processes, safety norms, and quality standards
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