Job Description
Day to day you will be required to:
Lead, coach and mentor the Field Service team in achieving the desired outcomes and operational effectiveness through their daily activities and effective collaboration and consultation with other departments to ensure successful completion of assigned work including special projects.
Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.
Maintain strong relationships with key customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services.
Plan and monitor field labour hours to maximize profitability and productivity.
Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction.
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