Job Description

  • Location: Abu Dhabi UAE
  • Employment: Full Time
  • Industry: AI and IT Company
  • Sector: Government Entity
  • Contract: 1 year extendable
  • Experience: 79 Years

Role Overview

Owns ITSM process governance and operational performance across Incident Problem Change and Release Management.

Key Responsibilities

  • Oversee ITSM lifecycle processes

  • Maintain service catalogs and configuration data

  • Drive audits compliance and risk management

  • Deliver service improvement initiatives

  • Report service metrics to senior leadership

Required Skills & Certifications

  • ITIL 4 Strategist: Direct Plan & Improve (DPI)

  • Strong ITSM lifecycle knowledge

  • ServiceNow or Jira Service Management

  • Pro...

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