Service Manager 2

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Job Summary

The Service Manager ensures reliable delivery within the Customer Success function, including performance of infrastructure and data centre services, meeting contractual SLAs and regulatory obligations. The role supports operational excellence by communicating during service disruptions, providing advance notice of maintenance, and conducting structured operational reviews. The Service Manager works closely with internal teams—particularly Customer Success Managers—and customers to uphold service standards and drive proactive service management.

Responsibilities

• Service Communication & Operational Reviews: ...