Service Management Office & Support Lead

Service Management Office & Governance Lead
Internal title: Service Management Office & Support Lead

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions

What you'll be doing…

In this role, you will lead the strategic direction, governance, and day-to-day operations of Virgin Australia’s Service Management Office.

Reporting to the Head of IT Commercial & Governance, this role plays a key part in maturing and enhancing service management capability across the CIO Division. You will influence service performanc...