Job Description
The Opportunity
The Service Management Lead is responsible for overseeing the end-to-end governance and performance of IT Service Management and Service desk (ITSM) processes, working closely with partner services to effectively deliver service management across Glanbia.
Primary responsibilities for this role will include:
Defines and maintains the overall strategy for Service management and Service desk processes, ensuring alignment with wider business and IT priorities.Manages a small team to drives the ITSM tooling alongside the Service Management Manager and Analyst, including integration and automation across ITSM tools and platforms.Provides governance and oversight of partner services delivering service desk and ITSM processes, aiming to improve system stability, minimise business impact and provide best-in-class Service management services to Glanbia.Oversees, monitors, and reports on strategic partner deliv...
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