Job Description

Join this large government body as a Service Management Analyst to oversee incident management and conduct trend analysis including post incident review and problem investigation.

Key responsibilities:

  • Report preparation of the health of operational service management activities
  • Customer engagement including understanding customer issues, breaking down business problems and recommending appropriate solutions.


    • Skills

  • Strong knowledge of current IT service management processes (specifically incident, problem and change) associated industry best-practice approaches.
  • Certification in relevant Service Management practices ITIL®, SIAM®) at Foundation level
  • Proactive approach focused on, safely, delivering positive results
  • Experience in managing customers and demonstrated stakeholder management
  • Demonstrated ability to complete trend analysis, build reports, metrics and provide an...

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