Job Description
Join Bombardier as a Service Management Analyst, focusing on digital support tasks in a hybrid setting. Leverage your troubleshooting skills to make a difference.
In this role, you'll serve as the primary contact for digital service requests and streamline operations by resolving technical issues and managing user documentation in Salesforce. Your experience in a structured Service Management environment will empower you to analyze trends and develop long-term solutions while collaborating across diverse teams.
Key Responsibilities:
• Act as the initial point of contact for service requests
• Resolve technical issues to ensure minimal downtime
• Log and document user interactions in Salesforce
• Escalate complex issues as needed
• Update customers on the status of their requests
Requirements:
• Bachelor’s degree in computer science or related field
• Minimum of 3 years in Service Management
• Knowledge of ITIL frameworks and JIRA
• Excellent analytic...
In this role, you'll serve as the primary contact for digital service requests and streamline operations by resolving technical issues and managing user documentation in Salesforce. Your experience in a structured Service Management environment will empower you to analyze trends and develop long-term solutions while collaborating across diverse teams.
Key Responsibilities:
• Act as the initial point of contact for service requests
• Resolve technical issues to ensure minimal downtime
• Log and document user interactions in Salesforce
• Escalate complex issues as needed
• Update customers on the status of their requests
Requirements:
• Bachelor’s degree in computer science or related field
• Minimum of 3 years in Service Management
• Knowledge of ITIL frameworks and JIRA
• Excellent analytic...
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