Job Description

Service Executive-Network Control Tower

Key Skill Required • Monitor the Delivery KPI’s against agreed KPI’s and Service Quality • Maintain Transport KPIs. • Tracking undelivered and ageing shipments, focus on timely closure thru coordination with Site Ops / CDM /PM Team • Exception Management viz coordinate with Network Ops Team for deviation /shipment missing the EDD for priority closure • Tracking Milestone performance in TMS System and system process compliance • Focus on usage of Tech solutions Viz DC App / RPA Boat to provide real time /milestone-based tracking • Coordinate with XD team for bridging the gap if any. • Tracking POD Performance including timeliness and quality

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