Job Description
Your Responsibilities
- Service Team & Workforce Management:Manage Service Engineers and Coordinators both on-site and off-site; plan and schedule service work, holidays, rest periods, medicals, and training; coordinate mobilization/demobilization logistics in cooperation with administration.
- Service Order & Commercial Coordination:Review and process service purchase orders and documentation; confirm orders and attendance with clients; collaborate with Service & Spares Sales and participate in S&OP meetings; ensure accurate ERP cost entries; support invoice resolution and payment follow-up; keep Head of After Sales fully informed.
- Service Execution & Field Support:Ensure Service Engineers are fully briefed with schedules, materials, and instructions; verify parts and equipment readiness before execution; coordinate technical support with internal teams; manage debriefings, service reports, worksheets, and expenses to enable timely invoicing.
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