Job Description

Location:

Jubail, Saudi Arabia
Education: Bachelor’s degree in Information Technology, Computer Science, or related field

Experience: 1–5 years in IT Service Excellence, Performance Management, or Technical Services

Monthly Salary Package: 9,000 SAR

Qualifications:


  • Strong understanding of IT service management, incident analysis, and KPI reporting

  • Hands-on experience in vendor performance reporting and cost performance analysis

  • Ability to identify service improvement opportunities and develop actionable improvement plans

  • Knowledge of problem management, process initiation, and IT process awareness

  • Experience in process design, re-engineering, and continuous improvement

  • Familiarity with frameworks such as ITIL, CMMI, COBIT

  • Support experience in ISO 20000 implementation

  • Skills in service level monitoring a...

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