Job Description

Service Operations Management

  • Lead and supervise the Service Engineering team responsible for installation, maintenance, troubleshooting, and repair of access systems, automatic doors, and related building technologies.
  • Oversee daily service operations including job scheduling, field coordination, SLA adherence, and escalation handling.
  • Strengthen customer satisfaction by ensuring timely, professional, and high-quality service delivery.
  • Implement and enhance service workflows, SOPs, safety measures, and quality standards.
  • Monitor service KPIs and drive continuous improvement to uplift productivity, responsiveness, and overall technical capability.

Project Team Leadership

  • Oversee the Project Team, ensuring smooth delivery of installation and commissioning projects across Hong Kong and the GBA.
  • Manage project planning, resource allocation, timeline control, and risk mitigation to ensur...

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