Job Description

Field Service

Toronto, ON • ID: 1173-966 • Full-Time/Regular

Under supervision, provide technical service and support to the Machine Tool Builders (MTB’s), dealers, and end-users through telephone, on-line and on-site service.

Position Duties and Responsibilities

  • Provide technical service and support to our customers, including: MTBs, dealers, and end-users via:

  • On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems

  • In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time

  • Communicate with customers in e-mail, on-line chat and internal technical forums

  • Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer ...

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