Job Description
Job Description
1. Technical Support for construction and mining machinery under company
- Organize regular meetings with key customers to identify technical issues and plan countermeasures.
- Grasp site conditions, perform initial judgment of customer claims, and quickly share information with internal and external stakeholders.
- Handle technical information (drawings, service data, etc.) appropriately and manage/share necessary information within company.
- Provide dealers with on-site field support and technical advice to diagnose and troubleshoot heavy equipment issues, including hydraulic, electrical, engine, and transmission systems.
- Support dealers in new product assembly, equipment and parts training, warranty claim review and processing, and spare parts recommendation and inspection.
- Plan and attend troubleshooting activities and conduct technical training. 2. After-Sales Service Promotion (Marketing)
- S...
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