Job Description

Job Description

  • Field service support for Esco products.
  • Handle all breakdown calls in an earliest response time.
  • Ensure high level of customer satisfaction and effectively manage customer expectations.
  • Prepares monthly reports to present the over-all performance of the service and technical application management.
  • Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair.
  • Responsible on decisions when to instigate the escalation process in order to resolve a customer concern/issue.
  • Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
  • Maintain online service documentation on the Esco distributor intranet.
  • Perform troubleshooting, commissioning, certification of units promoted.
  • Provides effective teamwork buil...

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