Service Engineer

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Job Summary

1. Coordinates and updates customers regarding maintenance, repairs, and other service‑related concern.
2. Supervises a small group of teams as assigned by Team Leader.
3. Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project.
4. Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
5. Ensures statistical information is produced, collected, and analyzed on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements.
6. Supports Service Operations Manager in the development and implication of processes a...