Service Engineer

EFI is looking for a Service Engineer to join our InkJet Business Unit in Spain, Almazzora.

Job Description:

• Create and implement solutions for field and customer service issues.
• Work as an escalation focal point for phone center personnel for on-going reliability and repair issues.
• Acquire and analyze all customer and performance data on assigned product(s) to determine appropriate corrective action.
• Accountable for serviceability development for new product and commercialized machines.
• Serve as highest level technical support for the product(s).
• Identify weaknesses in Service and Training processes and implement corrective action, update service bulletins, implement changes to training materials.
• Work with Sustaining Engineering to generate product modifications for commercialized products.
• Work with training developers to create content for new product training.
• Update product conte...