Service Enablement Engineer

Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in Unified Communications and Contact Center technologies. Operating for over 20 years, we specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With a global team of over 200 professionals, we support some of the world's leading Fortune 500 and Fortune 1000 organizations.

This position requires an experienced Technical Service Enablement Engineer to drive the operational readiness and technical enablement of managed service teams. The ideal candidate will bridge the gap between Service Delivery, Professional Services Engineering, and Customer Success by ensuring managed services teams have the tools, processes, documentation, and technical knowledge required to deliver high-quality services at scale. This role demands strong technical expertise, process improvement skills, au...