Service Dispatch Coordinator

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Keen on joining a team of tech‑savvy music lovers in a stimulating and fun work environment? Our Customer Support team is seeking a dynamic and detail‑oriented Service Dispatch Coordinator to assist with the timely and efficient resolution of technical issues requiring technician visits for Stingray Business clients. If you possess strong organizational skills, problem‑solving abilities, and the capacity to work autonomously, we want to meet you!

Your day‑to‑day

• Coordinate the dispatch of technicians (subcontractors) and order equipment when applicable to ensure timely service case resolution
• Keep customers updated throughout the case management process via telephone and email
• Maintain and strengthen relationships with subcontractors
• Prepare quotes for out of warranty service replacement...