Job Description

Do you want to lead and modernize an IT support ecosystem that our employees rely on every day? Join us as a Service DevOps Lead and take ownership of Support & Helpdesk Services, shaping fast, human, and intelligent support across our entire organization. This role owns our entire IT support ecosystem. Service desk, on-site and remote support, self-service, automation, knowledge, and multi-vendor coordination. Your goal is simple. Make help easy to get, fast to resolve, and continuously improving. You will also be a key driver of innovation avia adoption of AI-powered support technologies, automation, and modern support models.

What You'll Get To Do

  • Own the end-to-end Support and Helpdesk and on-site service lifecycle. Define the roadmap and evolve the model
  • Promote automation, shift-left and self-service to improve speed, cost efficiency and user satisfaction
  • Govern multi-vendor support delivery across L1 to L3 and on-site teams. Make collabora...

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