Job Description
Description
This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.
Skills
Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support, Troubleshooting, Customer service, Phone support, Servicenow, Ticketing system
Top Skills Details
Service desk,Support,Office 365,Technical support,Service
Additional Skills & Qualifications
• Experience with Win 10 as they will be moving to it (80% there currently) • O365 experience • Experience with Service Now
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Minneapolis, MN...
This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm.
Skills
Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support, Troubleshooting, Customer service, Phone support, Servicenow, Ticketing system
Top Skills Details
Service desk,Support,Office 365,Technical support,Service
Additional Skills & Qualifications
• Experience with Win 10 as they will be moving to it (80% there currently) • O365 experience • Experience with Service Now
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Minneapolis, MN...
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